Returns & Refund Policy
We have a 30-day return policy, which means you have 30 days after ordering your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@craftcentralcompany.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@fantasyfragrancecompany.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. For international orders we do replace any damaged items and can refund your order if needed but can not refund shipping cost. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. Posters are made once an order goes through so we can not exchange them for a different item. We always ensure our products arrive in good condition but can not accept a return due to a customer changing their mind. If an item is damaged we will of course replace it.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 days of the poster being returned. Please remember it can take 4-5 business days for your bank or credit card company to process and post the refund too.
Return & Refund FAQs:
1- Who pays the shipping cost on returns (customer or you)?
Answer- we will pay the shipping cost on returns.
Note- If product is not damage or broken & the product is being returned on basis of change of mind then please reach out to our email and we will try and work with our customers. If approved the customer will have to pay for shipping on returns & we will issue a refund.
2- What is the policy for defective/broken products?
Answer- If the products are defective or broken Please let us know within 7 days of receiving your item, we will provide full refund.
3- What is the policy for the products which are not broken but the customer wants to return because they changed their mind about the purchase?
Answer- If product is not damaged or broken & the product is being returned on basis of change of mind then you have to pay for shipping on return & we will issue a refund.